Shipping Policy

We are committed to delivering your order accurately, in good condition, and always on time.

Based on the nature of the products that we have, we have designed a multi tiered shipping policy that is designed exclusively in your best interests.

For Metros

We are committed to delivering consumables like Diapers, baby feed and other daily need consumables within 2 to 3 business days of the order being confirmed. We will soon be adding more cities to our footprint. For consumables that are outside these cites orders will be dispatched through our delivery partners and should reach you in 3 to 7 working days from order confirmation.
For other products deliveries should reach you in 3 to 7 working days.

For Non Metros:

All products will reach you within a time span of 3 to 12 days. For certain remote geographies the time for deliveries may exceed 12 days.
Note:
The above time lines do not apply for custom orders, special orders or pre-order bookings. The time line for each of these will be individually mentioned in the product description.
If you require any assistance in understanding our Shipping policy please do not hesitate to all our customer care numbers.

Please note our shipping policy as follows:

  • We currently deliver to more than 5000 cities across India.
  • Currently, each order may be shipped only to a single destination address. If you would like to ship products to different addresses, you will need to place multiple orders.
  • We make our best efforts to ship each item in your order within 3 working days of the order. However in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.
  • Certain ODA locations which are difficult to reach, the delivery time is more than 12 days. Please contact our call center for details
  • We ship on all week days (Monday to Saturday), excluding public holidays.
  • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
  • While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
  • If you believe that the product is not in good condition or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call us on 022- 66250000 (7AM - 11PM) (Intl. Customers: +91 22662 50000) or mail us at care@babyoye.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • You may track shipping status of your orders on our website by calling us on 022- 66250000 (Intl. Customers: +91 22662 50000) 7AM - 11PM IST
  • For our valuable customers in the list of stastes below you are required to submit a form which is mandatory according to the state government rules for any shipments coming in from other states. Our customer service personnel will get in touch with you regarding this.

STATE FORMS
Assam Form 61
Gujarat Form 403
Madhya Pradesh Form 50
Sikkim VAT Form 25
Uttranchal Pradesh Form 16 (Upto Rs5000 purchase no form required)
West Bengal VAT Form 50A

*Shipping Charges

Babyoye charges Rs. 50 as a convenience charge for all orders below Rs. 500. This helps us service our customers better.

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