Returns & Cancellations Policy

Our aim at babyoye.com is to ensure that our customer is completely satisfied. If you are not 100% satisfied with your purchase we will gladly accept the return of packages within 30days of the sale date and will issue a full refund minus the shipping charges. All we ask that the product be returned unused and in the same condition as you received it, in its original box and packaging. Babyoye reserves the right to reject any return request if the product package is opened or the product looks used.
There are some products that we cannot take back if the company seal while packaging has been opened. This is for hygiene reasons. Example - inner wear, breast pumps, nipples or teats, baby food etc.

In case the product received is the incorrect product

In this case we would refund 100% of the product cost if intimated immediately or within 7 days on receipt of the product. We urge you not to accept a product in this case. We will also bear the return shipping for any incorrect product delivered.

Return method & payment

  • We urge our customers not to accept an incorrect product, we will also bear the return shipping for any incorrect product delivered.
  • For all other products, we will refund 95% of the product cost in case the customer has availed our free shipping facility. In case the customer has not availed the free shipping facility, the actual shipping charge will be deducted and the rest of the product cost will be refunded to the customer
  • For all refunds we will refund the amount to same mode of payment as used during checkout. Refunds for cash on delivery will be made via a cheque or an online transfer of funds to the customers bank account.
  • The refund will be happen within 14 days of receipt and inspection of the goods

Cancellations

If the customer chooses to cancel the order before the product is shipped, he will be entitled to a 100% refund. Incase the product is shipped then the policy as mentioned above will be applicable.
Please contact us on care@babyoye.com or speak with customer care on 1-800-209-2229 (7 AM to 11 PM) (Intl. Customers: +91 22662 50000) for any doubts and concerns.

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